About our
Block Management
Service
We are a Residential Block and Estate Management Company covering the Midlands, which includes Block Management in Leicester, Leicestershire, Nottingham, Nottinghamshire, Derby, Derbyshire, Loughborough, Stoke On Trent to name but a few areas of location.
We service and manage the development as though we lived there ourselves, offering an expertly managed service to Freeholders, Directors of Management Companies and Leaseholders to maintain your development, block of apartments or estate.
We supply a high level of service to the Freeholder, Leaseholders and Tenants to ensure we meet their expectations and maintain the development in accordance to the Lease Terms and Conditions of which some Agents fail on both levels of service to meet.
The benefits of using us
for your Block Management requirements
Our services develop very early to you, working with the developer at the planning stage or the set up stage of the Estate Management or block development complex. Which due to our high level of service and customer care continues with ongoing Estate Management to the Estate or Development. We have found the above level of service given, ensures our customers see familiar faces from the team and work with our team directly within the Block and Estate Management.
Also having a regular point of contact which benefit’s the residential block and estate management services, with tighter control and regular attendance. To increases the standard and services you receive from our estate managers and our caretakers.
We have a fully trained professional team for each estate or block development having its own assigned estate manager to create and build the relationship with all our customers. Our team undertake training to ensure we have the latest regulations and legislation, that may affect the estate management or block development.
Also being able to discuss and have knowledge of the estate management or block development, which is crucial to our customers when giving a high level of service which all our customers expect.
The estate managers also schedule the caretaking services to ensure a full service is received and the necessary time required to complete the caretaking tasks awarded. We have found this service to be extremely beneficial to all our customers. Which also makes our caretakers take control of the development and its requirements when visited. The estate manager visit’s the estate or block development routinely. To ensure full service and control of the estate or block development is being received.
We very rarely contract our cleaning services out unless there is a special requirement. Reporting a Maintenance Issue or Fault, could not be easier. We ask all lessees to report communal maintenance issues or faults to our website contact form or email, to enable us to report and keep other Lessees up to date. We understand how busy Leaseholders are and these things happen at the most inconvenient time. We have found this to cut down time to the Lessee and be resolved very quickly. More importantly BNR being able to keep the Lessees, Freeholders and Directors up to date with a progress report.
We act fast to any report raised to us, keep lessees up to date with the current information and immediate action will be taken to resolve the maintenance issue or fault reported. If this is not possible you can call or email us directly to take appropriate action and update all Leaseholders by other means.
Out of Office Hours
For convenience and quickness to resolve the maintenance issue or fault. We offer an out of hours call service with qualified contractors on stand by. Please be reminded out of hours calls can have additional costs which the service charge fund will incur.
If the maintenance issue or fault can wait until the next working day this will help to keep the costs down to your service charge. Any health and safety issue to the estate management or block management does need to be resolved immediately. If the maintenance issue or fault is not communal or has been caused by an individual. We will take the appropriate action to recover the costs incurred to replenish the Service charge fund.
We can arrange and put in place appropriate Buildings Insurance, Public Liability Insurance and Directors and Officers Insurance cover. In addition to facilitating any claims, Lessees and Tenants are required to arrange their own Contents Insurance for the flat or Apartment. We can help and find suitable competitive cover separately to assist. Please see our Insurance pages for a competitive quotation!
